Skip to content
Shipping Policy
Kathleen London™ has chosen to ship products directly from the supplier to you. This way, we can save significantly on storage, transport, and packaging costs. As a result, we can offer you the products at the most fair price.
Although all import duties are paid in advance, it may occasionally happen that import costs need to be paid upon delivery. Kathleen London is not responsible for this, and we will not cover this amount. However, if you send us an email, we will investigate the cause of the issue and work towards a solution.
Since we ship products directly from the supplier, we have an average delivery time of 5-15 business days for orders within the United Kingdom.
Please note: Due to recent measures related to the COVID-19 virus, delivery times may be longer than indicated. During these uncertain times, unexpected delays may occur which are beyond our control. We will do our utmost to ensure your order is delivered as quickly as possible. We apologize if this affects your order.
Questions about your order?
If you have questions about your order, chances are you are not the first to have them. Please first check our Frequently Asked Questions page to see if your questions are addressed there. Feel free to contact us if you need further assistance.
Tracking your order?
When you place an order with us, you will receive a tracking code after a few days. This code may not be immediately active as it needs to go through several systems first. After approximately 3 to 5 business days from receiving your tracking code, you will be able to follow the shipping updates.
Although all import duties are paid in advance, it may occasionally happen that import costs need to be paid upon delivery. Kathleen London is not responsible for this, and we will not cover this amount. However, if you send us an email, we will investigate the cause of the issue and work towards a solution.
Since we ship products directly from the supplier, we have an average delivery time of 5-15 business days for orders within the United Kingdom.
Please note: Due to recent measures related to the COVID-19 virus, delivery times may be longer than indicated. During these uncertain times, unexpected delays may occur which are beyond our control. We will do our utmost to ensure your order is delivered as quickly as possible. We apologize if this affects your order.
Questions about your order?
If you have questions about your order, chances are you are not the first to have them. Please first check our Frequently Asked Questions page to see if your questions are addressed there. Feel free to contact us if you need further assistance.
Tracking your order?
When you place an order with us, you will receive a tracking code after a few days. This code may not be immediately active as it needs to go through several systems first. After approximately 3 to 5 business days from receiving your tracking code, you will be able to follow the shipping updates.